Agentic CustomerOps: Improving the SaaS service experience with AI (SAS411)

Level-400 interactive code talk with Sunil Ramachandra and Kilian Ruess on building multi-tenant SaaS customer-service agents with tenant isolation and security using Amazon Q Developer/Kiro. Found in a scraped copy of the re:Invent 2025 session catalog (https://gist.github.com/talf/493afc6699cd7f649b3cd9d730946576) which lists him as a speaker.