Revolutionizing Support: The Future of Help Desk Software with Brad Murdoch (Episode 9)

Conversation about how help desk / customer support software is changing, the role of AI and automation in support, and how companies keep up. Recorded in his post-Lightbend role as CEO of Deskpro; also on YouTube at https://www.youtube.com/watch?v=4JxVSJcjOOA (posted 2025-02-05).