1. Getting Started with APM 2. Business Justification 3. Assessments 4. Staffing and Responsibilities 5. APM Patterns 6. The Pilot Evaluation 7. Deployment Strategies 8. Essential Processes 9. Essential Service Capabilities 10. Solution Sizing 11. Load Generation 12. Baselines 13. The Application Audit 14. Triage with Single Metrics 15. Triage with Baselines 16. Triage with Trends 17. Firefighting and Critical Situations